Please click on the questions below to find out more information to help answer your query.
For further details you may call our Customer Services Department on 0113 481 0000
How Can I Track My Order?

If you’ve recently made a purchase you can check the order status by visiting the Track Your Order page

How Secure Is Your Website?

We are committed to ensuring that your information is secure. We use high level SSL encryption technology on every page of our website. 

Your Password

You can browse and purchase goods from this website without registering and creating a personal account. You will not however be able to check the status of your order or save your invoice and delivery address(es) without a password. You can create an account at any time, or when prompted to do so when making a purchase. 

Website Data Security

You can tell whether a website is secure as ‘https’ will show in front of the internet address window. Also, depending on your web browser – a small padlock may display at the left hand end of the address bar – for your piece of mind you may click on the padlock to view the validity of our SSL Certificate.

Payment Security

We accept online payments in a secure environment using integrated secure stripe payment system or Paypal.

Stripe/Paypal collect the card details you enter and process your payment on our behalf. We do not capture any of your card details ourselves and have no access to them. 

Can my scooter be used in the rain?

Yes you can use your scooter in the rain. If it is snowing or icy, do not use your scooter, remember that ice, snow and slippery surfaces such as manhole covers, wet grass and drains could affect braking and steering.

Use caution at all times. However, we do advise you to be fully equipped with a waterproof accessory pack to avoid water getting into the electrical components.

We do advise you to attempt to avoid heavy downpours as this can put the scooter at risk of water damage; if you do get caught in the rain we would highly recommend you dry the scooter thoroughly when arriving home.

What entitles me to be VAT exempt?

So long as you have a long term medical condition (that doesn’t consist of broken bones) this will entitle you to VAT exemption.

You can read more about VAT Relief – here